Getting Your Computer Ready
Our Technical Support team would like to ensure that you have a great experience with our conferencing services. Due to various PC and network security configurations, we ask that you test the WebEx connection before the day of your event on the same computer you will be using to view the event.
During the test, you will see a "One Moment Please" screen, followed by a "Meeting in Progress" screen, for several seconds while Event Manager is set up. Finally, the Event Manager window should fill your whole screen. Once you see a scrolling slide show on the left side with the message "You have successfully completed the test", you may close Event Manager. If you get stuck on the "One Moment Please" screen, try logging off, and log in using an administrative account — you may need assistance from your IT or MIS staff — and then repeat the test.
Installation of the WebEx Event Manager software on the computer can take 1-2 minutes on a broadband connection and up to 10 minutes on dial-up.
If this test fails, you may need to consult with your network administrator to obtain privileges required to install the WebEx software. This process could take some time, so please conduct this test as soon as possible. If you need further assistance, please call KRM Customer Service Monday—Friday at 800.775.7654 or 715.833.5426 between 7:00 am and 5:00 pm CT, or e-mail us at support@krm.com.
