Audio, web, streaming and video services: what every KRM client receives

Professional staff adds a personal touch to your audio conferences, webinars, streaming and video events

Account Manager

KRM Account Managers provide guidance on strategy and planning issues related to your webinars --  to make them as successful as possible. KRM Account Managers are available for brainstorming and feedback as well as to offer information on best practices.

        Meet Chris         

        Meet Amy  

 

Professional Moderator

KRM professional moderators serve as the on-air host for your webinars. They make introductions, train speakers on how to use the web conferencing software, assist with Q&A, polling and move slides on the web if needed, etc.

Telephone Operators

KRM Operators focus exclusively on your webinars adding a high level of service to your registrants’ and speakers’ needs. Our operators assist your registrants in getting into the telephone portion of your webinars and audio conferences and monitor connections e.g. working with PINs, duplicate connections, etc.

Technical Support

KRM's experienced technical support team assists your registrants in joining an event, printing materials and accessing online recordings. Whether your attendees are located inside high-security networks, aren't tech-savvy or simply have never attended a webinar before, our in-house technical support team provides prompt assistance by phone and email.

KRM's knowledgeable and experienced staff is available to assist you every step of the way. We care about making your webinars successful

16 years of experience helping you deliver quality audio, web, streaming and video events to your audience

Event booking with 1 quick, easy phone call

Countdown

An audio reminder (countdown) is played as attendees join your live webinar. The announcement says, "Today’s event begins in __ minutes" and is repeated until your webinar begins.

KRM covers the cost of all phone connections for you and your presenters.

Complimentary registration for you PLUS two additional complimentary registrations for every webinar.

Financial reconciliation and reporting

You’ll receive a complete reconciliation packet for each webinar that includes a final registration roster, attendance information, registration revenue detail reports, reconciliation statement including any revenue collected and KRM’s fees - all within two weeks of your audio, web or video conference - fast!

No contracts required unless you want or need one

Training and education to support your teleconferences, webinars, streaming events and video conferences

Training/planning session for presenters

KRM works closely with your presenters to train them on the use of web conferencing technology, to share suggestions for how to make their presentations more effective and to ensure their comfort with the technology and the process.

Direct access to online resources, training tools and other information we’ve compiled through our experience with thousands of events and hundreds of satisfied clients

Private pre-and post-conferences

Much like a green room, the pre- and post- conference includes you, a KRM moderator and your presenters. This valuable time allows your presenters to get their last minute questions answered and go over last minute details

Tools and resources to drive your webinar success

Secure access to audio, video and web conferences via individual PIN assignments

Polling

Your attendees will be able to “place their votes” on various topics during your webinars. You and your speakers can learn a great deal about the audience by designing questions for them. The audience can vote on yes/no, true/false or respond to multiple choice options.

Q&A sessions

Similar to a "talk-radio" feature, interactivity enhances every webinar. Your attendees will appreciate being able to have speakers answer their specific questions during your events.

Complimentary master recording of every audio, web or video conference.

You’ll receive a master recording of all your webinars at no additional charge.

Access to your event data via KRM's secure, client only extranet

You’ll have secure online access to your webinar details and registration information at my.KRM.com. Your unique username and password allows you to log in and see real-time class rosters, a complete history of past events, summary registration trends reports and revenue detail reports. You can also download detailed registration and order information.

Detailed reports

With every webinar, you’ll receive detailed reports with registrant information, financial information, marketing summary data and more.

EFT services

Electronic Funds Transfer is a secure and efficient alternative for you to receive the money you generate from your webinars 3 to 4 days faster than getting your checks via FedEx.