Your questions — answered by KRM experts
Answers to all your webinar and audio conferencing questions

How should I price my digital events?

This is our most-popular and frequently asked question. Typically our clients charge between $195 and $395, per connection, for their events. This connection fee covers unlimited participants at each location, and most KRM clients experience multiple attendees at each location – from two to 500 attendees and more! Your registrants will understand the value of the convenience of no travel expenses and no time spent out of the office.

Can KRM help me plan my webinars, audio conferences and videocasts?

We are happy to share best practices, as well as discuss your goals and strategies for achieving those goals. KRM has been producing virtual events and webinars since 1994 and has a great deal of expertise and experience on topic selection, pricing and marketing. We are eager to share our knowledge and expertise with you to help make all of your events successful.

What value does a KRM Moderator add to my online events?

KRM Moderators are professionally trained. They work with the speakers and act as "on-air" hosts throughout your entire event. The role of the KRM Moderator is to welcome attendees, make announcements and introductions, manage the polling and Q&A features, ensure smooth transitions between speakers, keep the speakers on track and so on. In addition, the moderator can assist the speakers in presenting their slides and communicating with KRM's technical staff. Our moderators allow speakers to focus on their presentations and offer peace of mind so you can relax and enjoy your events.

Is the online registration process secure?

KRM is both PCI and SSAE 16 compliant for ultimate security and protection for your organization, your members and your clients. Your online registration forms for all KRM events are hosted on a secure server at KRM, with secure ID issued by Verisign and all submitted data encrypted. Online registration forms can be linked from your website and/or promotional email to help you advertise/market your event.

How does KRM help my speakers prepare?

KRM conducts pre-event orientation calls (o-calls) that include the KRM Moderator, the speakers and you, if you wish to participate. O-calls are extremely important to familiarize speakers with the web conferencing software, to review the format and choreography (Q&A sessions, polling questions, order of speakers, etc.), and to answer any questions or concerns that you or your speakers may have.

How does KRM send handouts to my registrants and webinar attendees?

KRM converts your speakers’ handouts to a .pdf format so they can be delivered electronically to your registrants. Handouts are very important as a "visual anchor" for the attendees to follow during the presentation and as a permanent document where they can take notes and keep as a resource for future reference. Your handouts (generally between 15 and 20 pages) may include PowerPoint slides, outlines, articles, biographies and so on.

How does KRM take care of my registrants' and members' needs?

KRM's highly responsive team provides assistance with registrations, technical questions and other inquiries from your registrants through toll-free phone, toll-free fax, mail and online. Even your last-minute registrants are readily accommodated and we’ll deliver the connection instructions and materials by email.

How can I learn more about KRM's services?

In order to best serve your needs, KRM offers a variety of options for you to learn more:

Does KRM record my events? In what formats?

KRM can accomodate any format you need. Contact Sandy Pocernich, KRM New Business specialist, at 800.816.2640 ext. 277 or spocernich@krm.com to talk about your options.

Should I sell recordings of my events? What are the benefits?

The short answer is an emphatic YES! Don't leave significant revenue -- as much as 30% more -- on the table by ignoring the demand for alternative access to your original live event.

The cost to digitally record your event is minimal, so even a small number of sales will more than cover these production costs.

What are the benefits of offering after-event products?

Offering your members, customers or prospects access to your events after they’ve been presented live lets you extend the audience for the information and can also provide an additional revenue stream for your association or company.